QuickBooks 2014 Support Goodbye
QuickBooks 2014 time has come to a supportive end. Intuit’s annual announcement of the “Disco” (discontinuation) of an older version of QuickBooks has been announced. If you are using QuickBooks 2014 (Windows and Mac) then you won’t be able to use certain services and features after May 31, 2017. I won’t address why they do it, or if I think it is a good practice, I’ll just discuss what the impact will be on your business.
For details beyond what I provide here see this Intuit support document.
What this means is that for the QuickBooks 2014 desktop products:
- Your basic QuickBooks 2014 product will continue to work after this date.
- Any “add-on service” that you are using from Intuit (desktop payroll, online banking, etc.) will no longer be available unless you upgrade to a newer product.
- Live technical support will no longer be available from Intuit.
- Intuit will not guarantee that you can register products or retrieve keycodes.
- Intuit will not provide replacement CDs or manuals, although you can download older products.
This applies to the following products:
- QuickBooks Pro 2014
- QuickBooks Premier 2014
- QuickBooks Accountant 2014
- QuickBooks for Mac 2014
- QuickBooks Enterprise Solutions V14
- Note that you can upgrade to a more current version to continue getting support.
Services Discontinued for QuickBooks Pro, Premier, Enterprise and Mac 2014
After May 31, 2017, you will no longer be able to use the following services if you are using one of the 2014 products (note that not all of these were available to Mac users):
- Basic, Standard, Enhanced or Assisted Payroll: After the cutoff, QuickBooks 2014 will no longer automatically calculate correct payroll taxes, provide updated forms, or send your payroll data.
- Employee Organizer: You will no longer have access to this information.
- Worker’s Comp: You will no longer be able to process Worker’s Comp Payments through QuickBooks 2014.
- ViewMyPaycheck: You and your employees will no longer have access to ViewMyPaycheck.
- Live Technical Support will no longer be available. If you have an active QuickBooks Care Protection Plan, support will end when the plan is due for renewal (monthly, 90 day, or annual).
- Online Backup will no longer be available when your support plan expires.
- Online Banking, such as downloading transactions or sending/receiving online payments, will no longer work. If you try, it will show you one of several different error messages (depending on your download method) if you attempt to download transactions, send online payments, or send online transfers. One example would be “QuickBooks is unable to verify the Financial Institution Information for this Download.”
At the time that I’m writing this article, Intuit’s disco notice describes in general terms which services are discontinued, but they don’t provide a specific, comprehensive list. The services I list above are specifically mentioned, but I believe that a number of other services will no longer be available. Intuit may be in the process of updating the website. Here’s my list of the other services that I expect will not be provided for QuickBooks 2014 after the disco date, based on what we’ve seen in prior years:
- 1099: You might not be able to launch the 1099 Wizard. You may still be able to use an add-on 1099 e-filing service, though.
- QuickBooks Merchant Service should no longer process credit card transactions through QuickBooks 2014 (you can still process outside of QB). If you are a Terminal Download customer you will still be able to process credit cards through your terminal, you just can’t download them to QuickBooks 2014.
- Automatic Credit Card Billing: This service should be discontinued. You won’t be able to download transactions, your customer profiles will be deleted, and you will not be able to access the data you entered there.
- Intuit Check Solutions should no longer process transactions in QuickBooks 2014 (you can still process outside of QB).
- Bill Pay should no longer be available.
- Accountant’s Copy File Transfer (ACFT) service should no longer work with QuickBooks 2014.
- Contributed Reports: You should not be able to contribute reports and you should not be able to access any new reports on that platform.
- QuickBooks email (the internal QuickBooks mail service for emailing invoices), which is generally associated with one of the services listed earlier, should no longer be available.
Third party add-on products should not be directly affected by this – but you should check with your vendor to see what their policy is.
What Should You Do?
If you are using QuickBooks, the standard answer is, “Now is the time to upgrade.” At Business Pipline, we’re providing a special promotion that not only allows you to upgrade and convert to QuickBooks Online for a fee we give you a 50% discount of software cost, and we’re happy to provide you with free training. Call now 1-212-281-3295 to learn more or email us today.